What materials are used in your jewelry?

Our pieces are crafted with high-quality materials such as 18K gold-filled and 14K, 18K, and 24K gold-plated stainless steel and .925 Sterling Silver. Each product page provides detailed material descriptions.

Gold-Filled vs. Gold-Plated Jewelry: What’s the Difference?

Gold-filled jewelry has a thicker layer of gold, making it more durable and resistant to tarnishing. Gold-plated jewelry is more affordable but has a thinner gold layer that requires careful maintenance. Both options offer a stylish and luxurious look.

Is your jewelry made to last?

Absolutely! Gold-filled jewelry can last for years with proper care, while gold-plated jewelry may gradually fade over time. Proper care will ensure long-lasting shine and beauty.

How do I care for my jewelry?

Avoid exposing your jewelry to water, perfume, or harsh chemicals. Store it in a jewelry box or pouch when not in use for extra protection.

Do you have pieces for everyday wear?

Definitely! Our versatile pieces fit seamlessly into your daily wardrobe, whether you're heading to work, brunch, or a night out.

Are your pieces hypoallergenic?

Yes! Our pieces are nickel-free and lead-free, making them safe and comfortable for sensitive skin.

Do you offer free shipping?

Yes, we offer free shipping on orders over $75! Check our shipping page for more details.

Can I return or exchange my order?

We offer hassle-free returns or exchanges within 30 days of purchase. Check our return policy for more details.

Do you release new collections often?

Yes! We frequently launch new designs based on the latest trends. Follow us on social media or join our email list to stay updated.

Can I shower with my jewelry?

We recommend avoiding showers, pools, and excessive water exposure. Gold-filled jewelry is more durable, but gold-plated jewelry may fade over time with frequent moisture exposure.

Do you sell gift cards?

Yes! Our gift cards make the perfect present for anyone who loves trendy and affordable jewelry.

Shipping & Returns

SHIPPING INFORMATION

📦 Track Your Orders: All purchases come with tracking so you can follow your order every step of the way.

Orders placed Monday through Friday (excluding holidays) with Standard Shipping will be processed within 1-2 business days after credit card authorization and verification, then shipped. Orders placed on Saturdays and Sundays will begin processing on the next business day.

For Express and Next Day Shipping:

Orders placed before 12 PM CST (Monday–Friday) will ship the same business day.
Orders placed after 12 PM CST, on weekends, or on holidays will ship the next business day.
Next Day Shipping refers to next business day delivery (Monday–Friday). UPS, DHL, and FedEx do not deliver Next Day packages on weekends unless Saturday delivery is arranged for an additional fee. Please contact us in advance if you require Saturday delivery so we can confirm availability and pricing.

All orders are shipped via UPS, DHL, or FedEx. The following shipping methods are available:

Type	Cost	Transit Time
Standard	$5.90	4-6 Business Days
Standard on Orders $75+	FREE	4-6 Business Days
Express	$7.90	2-3 Business Days
Next Day Shipping	$28.95	1 Business Day

Important: All shipping charges are non-refundable. If you need Saturday delivery, please contact us before placing your order, as additional fees may apply.

RETURN POLICY

At Fanie Marie Jewelry, we want you to love your pieces. If for any reason you are not fully satisfied, we accept returns on all unworn items within 10 days of delivery.

RETURN COST
Returns are free for customers on unworn items returned within 10 days of delivery. We provide a prepaid return shipping label.

RETURN METHOD
Returns must be sent by mail. To start a return, please contact us at info@faniemariejewelry.com. Your request will be reviewed within 24–48 hours, and you will receive return instructions by email.

REFUND PROCESSING
Refunds are processed within 5 business days after we receive your return. Business days are Monday through Friday, excluding federal holidays.

RETURN CONDITIONS
Items must be unworn and returned in their original packaging (preferably in the original jewelry box).

NON-RETURNABLE ITEMS
Sale items, personalized or engraved items, and basic box essentials are final sale and are not eligible for returns or exchanges.

CONTACT
For any questions about returns, exchanges, or repairs, please contact us at:
info@faniemariejewelry.com

Customer Service Hours:
Monday – Thursday: 8am – 8pm CST
Friday: 8am – 5pm CST
Saturday – Sunday: 12pm – 5pm CST

ORDERS AND CANCELLATIONS

An agreement for Fanie Marie, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. Product descriptions, pricing, and applicable taxes are confirmed at checkout. Shipping, packaging, and related costs are included in the final invoice and are the responsibility of the Purchaser.